Car exceeded our expactations - big and clean, almost new Chevrolet Malibu with very effective hybrid engine. Single minus - the office was closed at the drop-off because of national holiday (no one told us about it earlier).
About QEEQ:10.0/10
Excellent offers. Renting via Easyrentcars allowed us to save about 40% comparing to other agents!!!
“Las Vegas–Salt Lake City–Yellowstone–Moab–Page–Grand Canyon–Las Vegas”
About Hertz:10.0/10
The pick-up process was simple, the car was in great condition and ensured a safe journey throughout the Western US. The return process was also quick and efficient.
When confirming the booking, they upgraded the vehicle without my consent and charged me for the upgraded vehicle. They also lied to me, saying that my booking included insurance. When I checked the amount, they told me it was just a deposit and not to worry.
Terrible customer service, no car available even though I had 1 reserved for 8am they had no car to give me, had to wait until 10am for car, Customer service assistant Soco was unpleasant and unhelpful extremely unprofessional
Very good, charging a Tesla on the West Coast is convenient. Directly bind your credit card, plug in and use, but you can't bind the mobile app, which makes it inconvenient to check.
The deposit refund process was very slow, and nobody ever answered the store's phone. Customer service kept saying they would respond, but they never did.
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Yvonne Carllyle
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