Unfortunately due to a poor phone signal & a slight language problem there was a delay in the initial pick up - but afterwards everything went smoothly - would definitely use this company again great savings by going off site. Many thanks for making our Great Ocean Road trip.
About QEEQ:9.0/10
As above better than we expected will definitely use them again.
“Easy booking. Easy pickup and drop off. Helpful staff.”
About Aucar:9.7/10
Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.
“Poor customer service at drop off. Missed my flight.”
About Aucar:6.8/10
Worst car rental ever.
1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah,
let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport.
The place appeared unorganised.
The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off.
When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).
You are charging more than the actual toll fee. Actual toll fee should be 13 but you charged me 38 including 15 of admin expense. Admin charge is fine but you should not charge extra for the toll fee like you are selling a coke.
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