I reserved a RAV4 Hybrid nearly two months in advance, but when I arrived at the store, they still told me there were no cars available. I don’t understand the point of booking ahead if this happens. On top of that, even if they were giving me a replacement vehicle, couldn’t they at least give me another hybrid? Instead, they handed me a diesel Hyundai, which is clearly not on the same level. The whole reason I booked a hybrid was to save on fuel costs, and they swapped it with something that has fuel costs even higher than gasoline—a diesel car that ended up costing over a thousand in fuel expenses. Very disappointing.
The car pick-up instructions at Melbourne Airport were overly simplified, and the staff mostly spoke accented Indian English, which was hard to understand. Other than the slow actions of some foreign staff, everything else was fine.
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