Convenient and efficient. They provided a thorough introduction before picking up the car. The inspection process was very smooth, and any existing damages were clearly marked in advance, so the handover was completed quickly.
The rental location is very convenient, right inside the airport. There is no pressure to buy additional insurance, but the pick-up and drop-off times are quite long. Make sure to allow enough time when returning the car. Be sure to carefully inspect the vehicle's exterior when picking up, as they are very meticulous during the return inspection and won't overlook even small scratches.
The wait times for picking up and returning the car were very short, almost no waiting. The staff were very friendly and patient, even if they weren't fluent in English.
Due to issues with the rental company, our plans were delayed by a full day, resulting in direct losses of 130 euros for two room bookings. On the day of the incident, the rental company staff promised to provide proof documents upon car return, which we could use to apply for a 30% discount on rental fees through the rental platform after returning to our home country. However, when we returned the car, they denied this promise and only offered compensation for one day's rental fee. After we returned home and applied for compensation through the rental platform, they refused and only offered to add one more driver for free on our next rental.
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