Over a month after I returned the car, they suddenly charged me 500 CAD without explaining the reason. I kept asking, but they never gave me a response.
The queue time was around 15 minutes, with many unused counters and no staff available. Staff offered an optional upgrade for the car model but did not enforce it.
This is a scam company. They force you to buy insurance without informing you. Do not choose this company. This is the first time I encountered such an issue after renting cars numerous times in the US, Canada, and abroad. The final bill was higher than the online estimate because they claimed I bought extra insurance, which I never did. When I picked up the car, they just handed me the keys and the contract, asked me to sign, and never mentioned anything about insurance. The whole process took one minute. In my previous rentals, if they wanted to upsell insurance, they would at least ask me. This time, they didn’t say anything, just had me sign the contract, then the Indian guy made a few marks on the contract, but the copy I received was blank, I remember clearly. This is practically daylight robbery.
The service attitude was average, but they didn't aggressively sell insurance. The staff member we met during the return was quite friendly. He checked the exterior of the car, looked at the fuel gauge, turned off the engine, and said OK. We also took photos of the dashboard, and that concluded our car rental journey.
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