Over 40 minute wait to be seen at the counter.
Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused.
Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
“Be warned that the staff at Bordeaux airport Rhodium desk, return are hard sell and very officious”
About ACE:5.7/10
The staff at the Rhodium ick up desk were very eager to sell the extra insurance even though I stated I had extra cover and therefore was not interested so pick up was long.
Returning the car was not a pleasant experience and as a customer you were made to feel that you had to pass some kind of test during vehicle inspection I would not recommend it
The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.
About QEEQ:10.0/10
Booking was smooth and easy to include all waivers.
“Great car, great car park staff, not very smooth pick up process”
About ACE:8.0/10
The car was amazing. The staff at the car park were really friendly and helpful too.
But the staff at the desk were not so friendly and also a bit of a mess - a long queue formed and we waited almost an hour even though we arrived with just 2 groups in front of us.
Also, I would recommend taking photos of the car beforehand. There was a scratch that was not caused by us but had not been recorded. The blame would have been put on us had I not taken a photo that showed it was there before we left.
About QEEQ:10.0/10
Everything was so easy and quick! And the auto rebook was really good.
The insurance options and fuel refill terms were complex. When I booked I didn't realise a diesel rental car has a tax in France
About QEEQ:10.0/10
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Customer Service
Not great
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