Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!

Time to get the car should be shorter. Gaz tank should be full when getting the car.

It was not mentioned anywhere the service would be provided by on Routes. The shuttle did not show the name Easyrentcars. After waiting for a while a shuttle with the name Easyrentcars, I had to call back to finally know the name on the shuttle would be on Routes.

Scammers. Terrible experience with the shuttle, pick up process, inspection and return. I am embarrassed for the operations of this company, its staff and its location.

The gentleman with the radio voice at the desk was amazing. When we got car it smelled like fish but they fixed up

I’m happy

Female staff (name?) was soooo friendly. She remembered us 9 days later when we came back to return car. Very impressive! It was helpful to hear her comments about living in Vancouver vs Toronto.

We got an amazing price for renting a SUV. No one else came close to the price!