Excellent service

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

The staff was impatient and unclear, making the car difficult to locate.

Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.

Repeatedly told me I didn't need to buy fuel but still charged me; they forced me to buy a full tank

Counter staff were very grumpy and unhelpful. There was the option of an ez-pass for tolls that was not explained at all which was also very unhelpful. They really appeared to nor care less. Car staff on the other hand were very happy and helpful.