They booked money on my credit card as deposit for case of accident. It was returned at the end but this crate problem because my resources on credit card are in that way limited
EUROPCAR staff was slow and confused (he gave us the wrong key, no kids seats prepared,...).
We did not get the car which we booked even though many of them were available at the car park...
“Ok, but didn’t appreciate the ‘hard upsale’ techniques used at Luton airport”
About Europcar:7.0/10
The car supposedly wasn’t ready when we arrived. He spent a long time trying to up sell us because we would have to wait another 45 minutes for them the fill the petrol tank? It was already 1hour after the booked time when we arrived. I said we’d wait rather than pay more. The car arrived 10 minutes later. It was a bit dirty.
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