Front desk was super helpful and friendly.
The car had some glitches!
Spain
Reviewed: Mon, Jul 22, 2019
About Record Go:9.7/10
Front desk answered all of our questions and tried to be as helpful as possible. They were fantastic!
The car had some brake trouble which at times was really scary, some dash warnings would pop up from time to time which were a little alarming, and the gps does not recognize addresses so you have to manually look for the destination on the gps map which is tough if you don’t know where you’re going!
Avoid this company; the service is particularly bad. Even after purchasing insurance on the rental platform, they forcefully push for an additional daily €30 insurance on the spot or demand a €1400 deposit, but only via credit card.
“Good vehicle easily located, shame about the experience at the collection desk”
About Record Go:8.3/10
The staff member was rude and tried to scam me. I had already purchased excess insurance but she was very reluctant to release the car even though I agreed to the £1400.00 held on my credit card. Luckily I was prepared but I imagine many people are so keen to get on holiday that they fall for this.
They push you into buying their own insurance or fast track even if you have super insurance which includes excess fee for the vehicle. The company pushes you to buy either their insurance or pay the entire excess deposit in advance. To avoid large excess being charged poor customers have to buy their insurance.
Like: best car hire experience i have ever had price was the best value for money and the car was excellent no faults it was as good as new Dislike: nothing
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Customer Service
Front desk was super helpful and friendly. The car had some glitches!
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