The wait to pick up the car at the airport was over 90mins which is excessive.
France
Reviewed: Mon, Jul 22, 2019
About ACE:8.3/10
The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.
Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.
It was not clear Ace was part of Goldcar.
Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120.
We were told by the rude desk staff that it was in the small print and we should read them better.
It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.
“Car and staff fine - price increase not happy with”
About ACE:9.0/10
The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash
About QEEQ:8.0/10
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The wait to pick up the car at the airport was over 90mins which is excessive.
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