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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7039773018
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7039773018
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Search for ACE Car Hire in Bordeaux

The wait to pick up the car at the airport was over 90mins which is excessive.

Reviewed: Mon, Jul 22, 2019
About ACE: 8.3 /10
The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.
About QEEQ: 8.0 /10
The booking platform was fine
Opel Adam image
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Mon, Aug 19, 2019
“Poor service when things do not go to plan”
About ACE: 6.0 /10
Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

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Mini | Opel Adam or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Fri, Jul 19, 2019
“Bon accueil au comptoir auprès d'interent, voiture conforme à ma demande”
About ACE: 9.7 /10
Manque d'indication pour repérer le comptoir ACE, c'était chez Goldcar en fait.
About QEEQ: 10.0 /10
Pratique et rapide pour réserver et comparer

I.Gill

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Thu, Jun 20, 2019
“Very poor trying to rip ppl off”
About ACE: 4.3 /10
Insurance a joke and hidden

M.Matthews

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Sat, Jun 1, 2019
“Admin heavy”
About ACE: 7.0 /10
Pick up takes too bloody long!!!!!! Too lo g winded process.
About QEEQ: 8.0 /10
Could have mentioned at time of booking that Ace is at the Goldcar desk

D.L

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Mini | Opel Adam or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Wed, May 15, 2019
“Mitigée”
About ACE: 7.7 /10
Àu comptoir ils font tout pour nous faire vendre une assurance. C'est de l'achat forcé. J'ai continué de refuser et ils sont devenus désagréables avec nous. Heureusement ceux qui ont fait l'état des lieux avec nous étaient très agréables. Attention ils débitent 1200€ de caution !!! Est-ce légal ?????
About QEEQ: 8.0 /10

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