I rented a new energy car for just one day and they charged a $200 pre-authorization at the counter. When I returned the car in the evening, the office was already closed, nobody inspected the car, and I wasn't provided with a bill or receipt. Later that night, $100 was suddenly deducted from my account, which scared me into thinking my credit card was fraudulently charged. I locked my card! After contacting the customer service at the rental platform, I learned it was because I didn't return the car with a full charge. They charged a $15 service fee but withheld $100 just in case there wasn't enough? So overall, they charged me $300! It was baffling. A day later, an attempt was made to deduct $1, though it failed. They never sent me a bill, and I had no idea why these charges kept coming. Eventually, I had to request the bill through the rental platform's customer service. Overall, it was a very poor experience, and I will not use this store again.
About QEEQ:8.0/10
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