Not sure if it was because I obtained the car a very good price, but I was provided with what at least among all the cars available the worst car, had lots of damage (dents, scratches) and mechanically not the best car as there were lots of odd sounds coming from the car when driving.
Communication via WeChat was quite good, but their attitude was so-so, and they were unwilling to drive over to pick us up. It took a long time to find the store's location, and the drop-off experience was also not pleasant.
I scheduled to pick up the car at 1 PM on July 31st! Before boarding the flight from Penang to Kuala Lumpur, I received a reminder from the rental company about picking up the car. However, when I arrived at the designated location, no one was there. I called the rental company, and they asked for my reservation number. Later, they replied that the reservation had been canceled an hour ago and claimed they had sent me an email, but I never received any such email until I returned home on the 3rd. I made an international call from the airport to the customer service for assistance, but they also said there were no cars and advised me to check for any available similar models at the location and rent one directly, which I would later need to resolve on my own. Because it was a holiday, I spent almost 3 hours at the airport. I asked around, but most rentals required advance booking. Eventually, I managed to book a car through a domestic travel platform, but the price was 40% higher than before. Despite all this, my status on the rental company’s app still showed everything was normal, and on the 2nd, I even received a message reminding me to return the car!
“Delighted to report suprisingly good service after reading bad reviews”
About PARADISE:8.4/10
Like: The car from Paradise Car Rental was exactly what we expected. We needed a GPS and this was found on the spot for us though we hadn't booked one at RM25 per day of course. Fairly new car, approx 20000 km on the clock and on delivery I was presented with the offer of a Touch and Go card to use. Nice touch, Waja. Overall friendliness of the staff. They gave me a lift back to KLIA 2 on drop off. Dislike: No office or person at KLIA 2; so when I arrived there and called the number and no one answered I was worried but they sent an automated text to call another number which stayed engaged. Eventually, I got a person on the line and she very efficiently dispatched a driver (her manager) and car to KLIA 2. So other than that hiccup at arrival all went very well.
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Customer Service
Old car with lots of damage
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View more >Dislike: No office or person at KLIA 2; so when I arrived there and called the number and no one answered I was worried but they sent an automated text to call another number which stayed engaged. Eventually, I got a person on the line and she very efficiently dispatched a driver (her manager) and car to KLIA 2. So other than that hiccup at arrival all went very well.