First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons
1 - i did not scratch the car
2 - i had a full insurance on the car.
why did i pay almost the same amount of the car rental on the insurance if it does not cover me
as for Zoom they need to reconsider their customer service policies and they have to be fair with customers
About QEEQ:10.0/10
I loved the application except one point that it was not clear that the car rental place was away from the airport.
“The car was fine, but the service was horrid. The "no show" policy is absurd. Never using again.”
About ZOOM:6.7/10
Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.
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