“Do not hire from apex. Cars are bad and customer experience is worse”
About Apex:7.3/10
The car seemed to have been roughly handled by the earlier customers. The car was not properly cleaned. The air con had a strange smell when switched on.
We had to return our car 18 days earlier than the scheduled date due to death in our family. We had called apex if we could return it in Hobart (we had picked it up from Launceston) but they refused. Even though we were grieving and had to leave immediately they did not give us that option. We had to drive to Launceston in the middle of the night and then the after hours drop of location was not open so we waited for 45 minutes, all this with a small 2 year old toddler. After that we have been chasing apex for some refund (we booked for 24 days and returned it after 6 days) as we used up only 1/4th of our booked days and due to extenuating circumstances. All places like hotels, bnbs, airlines refunded/waived extra charges when we provided them our reason and documents. Apex guys are refusing to coordinate and refund us any money. We will never book from apex again.
About QEEQ:10.0/10
Easy rent cars has always been a great platform to get rental cars at good prices.
We were pleasantly surprised with the ease of renting with this company. We were given a relatively new car so had no problems while driving. The staff we dealt with were very pleasant and helpful.
About QEEQ:10.0/10
I have to admit I was a little worried before getting the car as I have never dealt with Easycar before but after this experience I'll definitely use them again
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