Despite repeatedly confirming at pickup that I had already purchased insurance and did not need any additional coverage, I was still charged 100 euros for so-called insurance when I returned the car. After multiple phone calls, I still haven't received a satisfactory answer. The refund process is still under verification, and I haven't received the refund yet!
The staff added a fee to the bill without informing us and without our consent! Later, they denied it and didn't respond to our communication. Terrible service, do not choose them!
The car pickup and drop-off were both very smooth, with few procedures and fast service.
About QEEQ:10.0/10
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