Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.
At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive.
Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.
They gave me a slightly better car than what I booked, the service was good and quite smooth
About QEEQ:10.0/10
It was my first time and I really enjoyed this platform. Moreover I used price drop protector and wow it was amazing, they rebooked automatically my car for cheaper. Overall I am really satisfied with this and since I booked 2 more times with you guys!
I read a lot of bad revieuws about ok car rental but I have been quiet satisfied. We had a bigger car than originally booked. We purchased a full insurance on arrival for 55 euros. The bad point is to find them .....they are 3 km away from LIS airport ....we called them and picked us up at the terminal building
It was not made clear that the pickup/dropoff location was not n the Airport property. Took me over 90min to get to the drop off location in traffic.
Should allow customers to drop off at airport.
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