The car was garbage. The original car was smoked in. They more than doubled the quoted price!

Strongly promoted insurance.

Waited in line for an hour. And it was at Dollar.

The staff persistently tried to upsell without asking.

There were suggestions for upgrades and selling insurance, which was quite annoying. Since we didn't accept the upsell, we got a car with very basic features. The booking included fuel, but we were told it wasn't included when we got to the store. After a long negotiation, they finally agreed. The booking price was $383, but we were charged $390 at the store, claiming it was some sort of fee. Though the amount was small, it was never mentioned during booking, which was very frustrating. Please communicate this issue with Thrifty in detail; it is better to be clear during booking.

There weren't many people in line, but the process took quite some time. They tried to sell me additional insurance options, which I declined based on the rental company’s policy. Since I was renting from Salt Lake City and returning in Los Angeles, it seemed they couldn't find a car with California plates and tried to give me a downgraded model, which I refused because safety is paramount for long trips. Eventually, the manager managed to arrange a slightly upgraded Ford SUV, which was pretty good. There are gas stations near the return location, and since they require refueling within 10 miles, that was fulfilled, so I didn’t buy the fuel option from the company as their gas prices were a bit high.