Weird, shady company that I would not use again.

We arrived early in the morning and got a shuttle from the airport to the car rental company, which took about ten minutes and was fairly convenient. However, during pickup, the company did not explain the types of insurance available. The basic rental package did not cover anything. When returning the car, the service agent insisted we provide photos of most of the existing damage or paint chips. Essentially, if you don't take pictures or if they are not clear, the company assumes you caused the damage. Although we had photos of some scratches, there was one we missed photographing, which resulted in a charge of AUD 3000!!! They used a magnifying glass to find scratches, claiming the fee was for activating the insurance. This fee is enough to replace vehicle parts entirely. It seems like they make money off these charges. They said there were no other Chinese rental companies in Australia... I recommend carefully choosing a company. Generally, basic rental costs with Avis or Budget are not this nitpicky. Even if you buy insurance, photograph the entire vehicle inside and out, otherwise, you never know what kind of trouble might arise.

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Great platform to find variety of vehicles and the price is reasonable as well.

Car is new and very clean.

I pay the autotoll (road fee) by cash on the return day, but they didnt send me a recipt, the day after i receive my visa card was paid the autotoll again!! But i tell the staff of EZU, they cancel it immediately. Just i think they need to improve it, and i suggest we need not to pay by cash as we have dont have recipt!!

The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above. Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato

The total experience was completed with ease. I'm not really sure if there is anything that could've been done better. Thanks Eayrentcars.com, we're happy to recommend others to the website when renting cars.