I waited in line for an hour, and then the counter staff told me my credit card couldn't go through. Even after switching cards, it still didn't work, and they wouldn't let me pick up the car. This is a terrible car rental company. I didn't get the car at all, but they insisted I fill out the car model to leave a review. When I asked for a refund, customer service refused to give me any money back. I spent over 1300 for nothing but frustration. I ended up renting a car from another store right there. The on-site rental cost me a lot more money.
“Dollar charged about $15 more than easyrentcar quote. No explanation.”
About Dollar:8.3/10
The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable.
A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service.
Very satisfied.
“Reservation was for $115, while a Dollar agent initially wanted to charge $180..”
About Dollar:7.7/10
In the end paid $129, but that was still $14 more than reservation. Not cool
About QEEQ:8.0/10
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Dollar was fine, you might try a more trustworthy booking company
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