Smooth and Easy

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

Did not have the reserved model, but provided a different one to meet customer needs.

The model I booked doesn't exist locally. Not sure whose fault it is. Felt deceived. I don't like Korean cars and prefer the Camry. If it wasn’t available, I might have booked a Ford instead.

The service was excellent. The entire process took only ten minutes, and I got the car. The car was in great condition, having only run for a little over ten thousand kilometers.

Car was great, pick up location very easy. Very quick process. The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.