The overall service was very satisfactory, though there was a minor issue. The car pickup was at the rental building near ORD MMF. An AVIS staff member wearing red glasses assisted me, but the charged amount was higher than what I initially booked, and I wasn’t informed about it. I double-checked the amount later and found the discrepancy. Fortunately, I raised the issue immediately, and they corrected it. However, you should be careful, as the difference was about $300, which is quite significant.
Arrived at the store early in the morning and was greeted by a friendly white lady. Mentioned I purchased full insurance, she checked the policy and said everything was fine. The process was quick and I didn't encounter any aggressive upselling. The parking garage is newly built, with spaces marked by letters and numbers, making it easy to navigate.
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Customer Service
keep it clean.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.
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