We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

Car exceeded its expectations as we weee given a larger vehicle.

Price was what attracted us and booking process was easy.

We called to change the drop-off city midway, the customer service was very efficient and the service was excellent.

There were many people both when picking up and returning the car, but there were only two counters. The wait was very long.

Not only were there extra charges, but the service at the JFK Airport location in New York was terrible.