At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful.

The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.

The pickup process was very slow, I waited in line for two hours, and it took them 35 minutes to serve each person. Despite confirming that I did not need any insurance services at the time of pickup, as all insurance and services were covered in the rental contract, I was inexplicably charged $183.94 when returning the car. This fee almost matched my entire rental cost, which left me speechless.

There were quite a few people, so the waiting time was a bit long.

When I arrived, the car I chose was not available. The price was the same but the car was changed from a Mercedes to a Toyota.

Not very satisfied with the vehicle selection; the replacement model was even worse than the originally reserved one. Contrary to the website's claim of free upgrades, the final price was higher than the preliminary quote from Zuzuche.