The car was in poor condition. I was advised by the gentleman checking the car that the car was a 2018 model but upon inspection of the key tab and log book it was a 2016 model.
The car was dirty on the outside and I was told that this is how it comes back from the car wash at the garage. The car had numerous bumps, dents, scratchers and the bonnet was partly bad where it looked like it was in a crash recently. I asked about this and I was told that there were too busy to get the bonnet fixed.
Inside the car there was no GPS, the floor of the car had multiple car mats of different colors and models. The was no option to charge phones inside the car and seeing as we were travelling with 3 children this was a big inconvenience.
The air conditioning was non existent in the back of the car. I told this to the gentleman who checked upon returning the car and he just looked at me as if to say "what do you want me to do about it".
Altogether this was by far the worst rent a car that I have ever driven and I would not recommend this car to anybody.
A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!
“The Staff at Iversta needs to be more professional and clean their cars and SANITIZE them properly.”
About Iversta Rent A Car:6.0/10
The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.
About QEEQ:10.0/10
Customer service was prompt in responding to my query about double charges.
“The price was reasonable, the car was good, but the customer services are so bad.”
About Iversta Rent A Car:8.0/10
When I received the car, some scratches were all recorded on the sheet except those on the front passenger side. The person who was marking the scratches said that this is not a problem as it is only a painting issue and he knows about it. However, when I've returned the car, these scratches were a big issue for the same person who was pushing me to make an insurance claim to fix it. When I've tried to remind him about what he said when I received the car, he played can't remember anything about what he said then. Then he starts trying to make accept it by saying it is not going to affect me as it is going to be on the Amex Gold card insurance.
At that point, my daughter provided pictures she got when we received the car, as she found it very weird what he said then.
The pictures showed all scratches, including those on the front passenger side, which forced that person to withdraw his demands.
I feel very uncomfortable to deal with this company ever again as I believe they are not as I was expecting.
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Customer Service
Excellent Value for money.
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