Delay/Difficulty

The car company is a very small company, so not what I was expecting. I did not see any of the other rental vehicles at their office/parked in the area. The airport pick up was on time, but I was informed that the "office key" had been left at home and this would cause a delay in accessing my vehicle. I was driven to Tim Hortons and the young man, very pleasant, bought me a coffee while I waited for him to return, after retrieving the key from his home, to take me to the office. Instead of an 8 a.m. pick up of the vehicle, I accessed the vehicle at 9:15 a.m. The vehicle had many scratches and dings, the interior seats were stained, and there was some sort of hardened white powder all along the inside edge of the driver side floor. It drove well enough (Hyundai Accent) and met my needs just fine in terms of size/mechanics. At pickup, I learned that I would need to book a cab for the drop off time as the office was closed at 7 a.m. when I needed to drop off. I was told by the staff that it cost $8 for a cab (they provided me with a cab company number to call). Upon dropping off the car and calling the cab company, I was told the charge would be $16, not $8. Overall, an average experience. I would most likely not use this company again due to the inconvenience of pickup and drop off.

Booking was straightforward. No concerns.