Like: I was very happy with the service that Aucar Rentals provides. A smooth operation. Very clean cars. Dislike: The car needed filling up but in a way this worked out for me because I went with the agent to fill it up and knew where to go on the way back. Also she showed me the road that I needed to take.
Not punctual. They said they would pick us up in ten minutes, but we waited for 45 minutes. The staff had no apology. The car was not refueled when we got it, and they refused to refund the extra fuel we added when returning it, claiming we didn't keep the receipt. Shouldn't they take photos if they refueled before renting it out? Different staff gave conflicting information about the car return. Strange, where did the good reviews come from?
The rent was such good value I was a little concerned. Some reviews on other sites were raised caution but we found Aucar to be an excellent provider.
The pick up situation wasn’t the easiest but for the cheaper price you’ll always get off-airport companies! the van came to pick us up after 20mins or so and insisted we used kids car seats, which I found a professional and caring touch.
The car we had matched what we’d booked perfectly (large SUV- the company seems to specialise in them, there were loads!) and was clean and tidy.
Whilst loading my wife needed to breastfeed. Without asking one of the staff came over to ask if she needed anything to assist her, which is a really nice touch.
The staff took photos of the car in my presence and emailed them to me for evidence - nice smart and modern touch.
After rent the handover process was quick and the staff apologised for the delay getting us to the airport, even though it was only 5mins.
In summary we had an excellent car and the staff were professional, efficient and courteous. The value was excellent and I’d recommend giving Aucar a go.
About QEEQ:10.0/10
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Customer Service
Efficient and friendly and a great little car
Dislike: The car needed filling up but in a way this worked out for me because I went with the agent to fill it up and knew where to go on the way back. Also she showed me the road that I needed to take.
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