Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

Car was fine. Ace staff were extremely pushy on upwelling insurance

Booking was perfect

Pick up takes too bloody long!!!!!! Too lo g winded process.

Could have mentioned at time of booking that Ace is at the Goldcar desk

Nice, easy process, polite staff, clean car

Easy to book, without any problems