I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou
J.Walker
France
Reviewed: Sat, Aug 17, 2019
About ACE:6.0/10
Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.
It took 5 hours to rent the car and everything was as vague as can be.
The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues.
I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.
“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”
About ACE:7.3/10
Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.
Terrible organisation. Looks cheap on the face of it but then they bully you into taking additional cover when you arrive.
Had already paid for extra insurance on time of booking and was told this wasn't sufficient and was useless and was then charged an additional 176 euros on top of the £80 i'd already paid in additional cover.
Would never use this company again.
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I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou
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