Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did.
Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.
“I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou”
About ACE:6.0/10
Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.
Over 40 minute wait to be seen at the counter.
Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused.
Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
“HORRIFIC, wouldn't use easyrentcars.com or ACE EVER AGAIN”
About ACE:5.7/10
The sign at Bordeaux Airport for ACE car rentals was a tiny A4 piece of paper with no other directions. Wait time at the desk was 10minutes yet took over 3hrs to get all the cars for my party! Was given 3 different cars, the children seats I had pre booked weren't available and as a result was pulled over by the police which was a horrific experience for my 18month old daughter. We were asked for a 1,400 Euro deposit each for each car which was news to us. Having finally paid everything and gotten our cars after multiple changes and a police stop (they wanted to make us get taxis for the kids) we were on our way. 2 out 3 cars we didn't fill up on return and were fined 50 euros per car atop the petrol cost. 1 car was filled up but apparently 4 euros short of a full tank and an additional 50 euro charge was placed on our card a week later (having agreed at the drop off the tank was full). Bottom line is this was the worst experience of my life and thing ACE and all their staff should be ashamed of themselves.
“Je ne reprendrais plus votre société pour réserver”
About ACE:6.7/10
2h30 d’attente pour récupérer une voiture ... c’est un sacré manque d’organisation de votre part !!!’nn
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Customer Service
great rental ,good would use again
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