They did great except a shuttle said they didn’t drive for easy car rents. (There is another brand called EZ rental and so we walked to the place)
They upgraded me to a nicer car to apologize and they were nice but they need way better communication between the full teams so people don’t wonder what to do and are left to find other ways of getting to pickup.
The car was brand new & very economical. The counter help was courteous & the car was delivered immediately. The problem we had was we waited 2 hours trying to find the shuttle & car rental company name. It was odd that once we finally got on public transportation we were dropped at an empty parking lot except for a man & van. Then we were finally taken to Midway. It was only once we arrived that things went smoothly. However, by then it was after 5 pm on Friday night & the drive to our hotel took 2 hours ( which on the return was only 30 minutes) & we missed the rehearsal dinner that night.
About QEEQ:7.0/10
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Customer Service
Very smooth process, good value for money. Paid what initially agreed, plus the upgrade offered.
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