Easyrent is what it says, and makes for a stress free value for money rental and thus holiday.
N.OConnor
Ireland
Reviewed: Mon, Aug 19, 2019
About CARHIRE:10.0/10
Simple online process. Clarity on pick up and drop off. Easy to change dates by cancel and rebook and at same rates. No hidden tricks. Value for money and smiley team. I noted some new scratches on car as I hired it. Told to take photo as evidence and if any issues in future refer to these. They then signed my form to show the reviewed and agreed. Very helpful. Will use again for sure.
Hard-sell on everything there is to hard sell on, threats of consequences if we didn't take their total cover insurance ("we always find something wrong when you return it otherwise"). It isn't my first time using them, and have mixed experiences so far, but this time took the biscuit. Oh, and the guy "helping" us claimed to be the manager - I hope not for the other employees.
“Europcar/CARHIRE customer service is pretty good even we faced some complicated car change process”
About CARHIRE:8.3/10
Service was proivded through Europcar.
I booked a Ford Focus becasue we have 2 big luggages and required big trunk space.
However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose.
So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).
About QEEQ:8.0/10
Service was proivded through Europcar.
I booked a Ford Focus becasue we have 2 big luggages and required big trunk space.
However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose.
So it is suggested Easyrentcars to countercheck with customers the big luggages size in advance. This will significantly reduce the car pick up time or any car change process (if involved).
Instead of having a Ford Focus I received a Citroen. The heating system was terrible, the windows were always fogging. The manual transmission was difficult to engage in proper gear. The heater was so noisy it was impossible to have a conversation.
“It was as if the fellow I dealt with had never rented anyone a car before”
About CARHIRE:5.3/10
We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.
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Customer Service
Easyrent is what it says, and makes for a stress free value for money rental and thus holiday.
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