Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them
“Car and staff fine - price increase not happy with”
About ACE:9.0/10
The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash
About QEEQ:8.0/10
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Poor service when things do not go to plan
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