Won't try and save money by going through a hosting site, will go direct to the hire company.
United Kingdom
Reviewed: Wed, Aug 21, 2019
About GREEN MOTION:8.7/10
Car was great. The wait for the pick-up was over 3 hours at 2 different locations, due to a mistake by Easyrentcars (which they've immediately looked into and hopefully sorted). There was a fast track pickup which I don't think I was offered which I really would have liked.
Extremely dissatisfied. We felt deceived during the rental process. Despite no collisions occurring, we were told that the wheel rim damage was our fault and charged a staggering 4500 yuan as compensation. The amount feels excessive, and the basis for pricing is unclear! Anyone can see that this damage is clearly an old issue. Additionally, the actual vehicle provided did not match the one we reserved. When picking up the car, the staff didn't accompany us to inspect the vehicle; instead, they asked us to take the car ourselves, which raises serious doubts that this might have been a premeditated scam.
There was a long que at pick up...I spent 3hours in total. This was partly due to the fact that there was an error in booking. But realistically speaking, this was the worst experience ever with car rental pick ups. Green motion should put measures in place to speed up the whole process and improve the over all experience.
About QEEQ:7.0/10
Customer service was helpful. They called me back to check how I fared.
Thankful....
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Won't try and save money by going through a hosting site, will go direct to the hire company.
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