Overall, everything is relatively reasonable even it takes longer time to get phone call reply.
The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.
The pick-up location is in a combined center with all other rental companies, fox's line is not as crazy as other big names so you are able to save time. The card they provided to us is very good in condition and they don't push hard to sell you insurance, overall recommended!
About QEEQ:10.0/10
The best site I have ever used, keep the good job!
“Voiture en très mauvais état ! baddest experience!”
About FOX RENT A CAR:5.7/10
La voiture avait un roulement de mort, elle faisait un bruit énorme en roulant. Chaque soir nous avions mal au crâne.
La pire experience de ma vie!
À fuir !
En plus si on ne prend pas leurs assurance à 20$ par jour ils ne vous laissent pas partir avec la voiture !
Arnaque total !
“Quite disappointing as I had more than a 20% increase in price at car pick up time!”
About FOX RENT A CAR:7.3/10
Waited for a while during renting process. The biggest issue was that there was no indication at reservation time that basic legally required insurance was not included in the rental rate. This was not being transparent on the part of both easyrentcars and Fox rent a car. Hence, I had to pay a lot more during rental for insurance which made this a much more expensive rental than I thought it would be. Very disappointing experience and non transparent rate display during search and reservation time. The cost of extending the reservation by a day was very exorbitant.
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Customer Service
overall it is ok
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