This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for.
The counter representative was no help.
The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.
It was easy to pick up the car. Car was brand new.
No schemes nor the staff tried to sell anything else from what I've reserved.
I wen full insured with easyrentcars and had no issues at all.
“Everything was fine but the counter staff at pickup was quite rude, acted annoyed at questions.”
About Routes:8.0/10
More polite counter staff would make a big difference.
About QEEQ:8.0/10
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Customer Service
Did not meet my expectations
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