the driver that picked us up from the airport and dropped us at the depot had to find some one to attend to us. The process was quick and professional and the employee answered all of our questions we had .checked over the car for defects, experience was pretty good.
About QEEQ:10.0/10
The only issue I had was the phone number I had was went to the head office on the Gold Coast and not to Brisbane where I was picking the car up. I was given a mobile number for the Brisbane depot.
We spent half an hour trying to get the correct number for the Brisbane group, once we got a whole of them the man on the phone couldn't hear me so when the pick up come he got mad and said I gave him 10 different name I gave him one.....once there the same guy who picked us up wouldn't listen to us that we paid for the full insurance thought easy, and that they didn't have anything to do with easy if we wanted full insurance we had to pay them very rude through the whole experience check in check out.
Counter staff was having a bad day at pick up due to sick staff so was without a bus driver. Another customer was quite abusive. Staff member told them what to do. I felt the staff member could have handled it better but it was a tough situation
Drop off was very smooth. Counter staff did say "Thanks" for my help from the previous time
All was great except we didn’t know we couldn’t drive to Sydney. Not advertised. Only unlimited mileage.
About QEEQ:10.0/10
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car was good value for money
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