the driver that picked us up from the airport and dropped us at the depot had to find some one to attend to us. The process was quick and professional and the employee answered all of our questions we had .checked over the car for defects, experience was pretty good.
About QEEQ:10.0/10
The only issue I had was the phone number I had was went to the head office on the Gold Coast and not to Brisbane where I was picking the car up. I was given a mobile number for the Brisbane depot.
We spent half an hour trying to get the correct number for the Brisbane group, once we got a whole of them the man on the phone couldn't hear me so when the pick up come he got mad and said I gave him 10 different name I gave him one.....once there the same guy who picked us up wouldn't listen to us that we paid for the full insurance thought easy, and that they didn't have anything to do with easy if we wanted full insurance we had to pay them very rude through the whole experience check in check out.
The process from start to finish was what I hoped it would be. No hitches or glitches. Totally satisfied.
The clerk went above and beyond what you could expect. Set us up with a GPS without which we'd have been lost (and we've driven all over the world) and set up a toll account for us. Thanks!
“Slow, excess paperwork, didn't get guaranteed car.”
About Cut Price Car Rentals:6.3/10
I had a model guarantee but did not get that model. The paperwork on pickup was ridiculous. Took ages to collect the car. Kids seats that were booked were not already fitted.
The car was huge it was perfect for our large family and luggage. There were a few marks on the bodywork but staff inspected it and clearly recoded all marks. Inside the car was spotless and well maintained. Value for money was exceptional far cheaper than competitors. Staff were friendly and helpful when we dropped car off they were happy to drop us to a nearby hotel free of charge.
About QEEQ:10.0/10
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car was good value for money
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