Poor - long delays to pick up and nonsensical charges!!! - never again!
R.Parker
Spain
Reviewed: Thu, Aug 22, 2019
About Firefly:6.7/10
No clear signage in the airport directing you to firefly in the car park.
Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!!
After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!!
I will never use this provider again!
I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!!
Not a happy customer at all!!!
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Customer Service
Poor - long delays to pick up and nonsensical charges!!! - never again!