Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.
The staff had a poor attitude and low efficiency. Each person takes half an hour to process.
About QEEQ:10.0/10
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great experience on app and booking was easy
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Julius Hughes
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