Excellent price but service at the counter was very poor in checking out and in returning the vehic
R.Kontra
United States
Reviewed: Sat, Aug 24, 2019
About Routes:7.0/10
Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.
“The place to go if you do your research and price is your main concern.”
About Routes:7.7/10
I knew pretty much what I would get and that is what we got. The price was over $200 cheaper than any other company. I knew it was off site and I knew I would need proof of insurance so picking up the vehicle went smoothly. The car was not very clean and was a very base model. The lady at pick up was kind of rude. They said we had to return the car vacuumed out, which I wasn't told at the beginning, but the manager waived that so it all worked out fine in the end. I would use them again for the amount we saved since that was our top priority.
About QEEQ:10.0/10
I had a great experience with Easyrentcars.com. Everything went as expected
The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly.
The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.
“Your location is not at the airport as the other car rental place. I was told you are working on it”
About Routes:8.7/10
Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff
About QEEQ:10.0/10
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Excellent price but service at the counter was very poor in checking out and in returning the vehic
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