Excellent Service but the choices of car was limited
OJ
Canada
Reviewed: Sat, Aug 24, 2019
About Alamo:8.3/10
I had been using EasyRentCars / Alamo bookings for over 3 years on multiple occasions globally, primarily for North Americas. I had reserved Ford Edge equivalent, but when arrived was given a choice between Mitsubishi Outlander I believe and Jeep Cherokee, both choices were not as previous experiences I found the space much more compact as previously I had the new Ford Edge and on an occasion Jeep Wrangler. Driving Experience of the car provided was sub-par. Service from the Front Desk was outstanding, all the members of the team were very friendly and polite, easy to deal with. They tried their best to check other cars that would qualify for the same price, but had limited options.
About QEEQ:8.0/10
Great platform, not only I use myself everywhere I travel but also recommended to many family members. The vendors need to be more honest in terms of car options available in stock. This would adjust customers' expectations much appropriately.
The model I booked doesn't exist locally. Not sure whose fault it is. Felt deceived. I don't like Korean cars and prefer the Camry. If it wasn’t available, I might have booked a Ford instead.
Car was great, pick up location very easy. Very quick process.
The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.
Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.
About QEEQ:7.0/10
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Customer Service
Excellent Service but the choices of car was limited
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