All in all a pleasant experience. Would us you again.
A.Fegan
France
Reviewed: Tue, Aug 27, 2019
About Europcar:8.7/10
The Peugeot 308 we were given had been damaged quite badly on the front drivers side above the wheel arch. Ordinarily I would have expected a cosmetically excellent condition vehicle inside and out but the car drove fine so no real issue for us.
Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.
“Had to pay 100 euros extra to upgrade as the car class I ordered was not available.”
About Europcar:5.7/10
Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!
It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres
About QEEQ:10.0/10
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All in all a pleasant experience. Would us you again.
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