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Worst experience with budget car rental. Not helpful at all and were only able to give compact car

Italy

Reviewed: Tue, Aug 27, 2019

About Budget: 3.0 /10

The car was far less than expectation

Budget

Rome

Italy

Small SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Budget Roma Termini DTN

Kelly Byron

Italy

1 days rental

Budget

Rome

Italy

Reviewed: Mon, Jul 1, 2019

About Budget: 10.0 /10

Easy pick-up and return, good service.

About QEEQ: 10.0 /10

Yves DeQuincey

Italy

1 days rental

Budget

Rome

Italy

Reviewed: Fri, Oct 25, 2019

About Budget: 2.0 /10

The pick-up location and the paperwork location are different, and the order doesn't provide the paperwork address. The staff at the parking lot were extremely unhelpful. The return location wasn't given in detail; the map points to the main road.

Phoenix Brown

Italy

1 days rental

Budget

Rome

Italy

Reviewed: Wed, Jun 10, 2020

About Budget: 2.0 /10

1. The processing office is not located in the parking lot, and no one informed us. 2. The processing time took up to three hours! 3. We were told the reserved Mercedes A-Class or equivalent was unavailable, and only a Mini was available. We didn’t accept it, and they recommended a higher-class Hyundai SUV (forgot the model, a mid-size SUV), which was much more expensive (double the price). We repeatedly asked if there were other options, but ended up having to upgrade at a higher cost. Very poor experience! We booked well in advance and insisted to customer service that our requirements be met, but the outcome was disappointing! What’s the point of choosing a model upfront if this happens? In Vienna, our car was switched to a Volvo, which we could accept. A Mini is hard to drive and too small; it couldn't hold our luggage. Italian service is far worse than Vienna's! 4. Everything else went smoothly.

About QEEQ: 8.0 /10