Budget - Rome Termini Galleria Comm Information, Car hire Instructions & Policies

No point in providing a phone number if nobody answers

First, the counter staff added a Fuel option I did not request without asking. Second, and most importantly, the car SUDDENLY ACCELERATED BY ITSELF INTO A WALL. Thank God, no one was injured and nothing other than the front of the vehicle was damaged.

Terrible experience. Terrible service at the Counter. Waited for about an hour and a half because wanted to give me a smaller car than what I rented, which then I had to accept because there was nothing else to take. The supervisor was not friendly nor understanding, terrible service form her as well, then she said I was going to get a Toyota Yaris, BUT by then, there was only the Lancia Ypsilon to take. In my opinion should have gotten the upgrade, at least thats what happened to me many times in other Countries when on holidays. Very poor indeed.

Terrible, old car, too long time to pick up the car, more than 1 hour

The car was dirty outside and damaged

The car was far less than expectation

Additional fees applied when we picked the vehicle up including a 'one-way service fee'. Prepay fuel fees were for a larger vehicle that we ended up not receiving, but we were billed the higher amount anyway. Overall, around £30 in surprise fees. Won't be using again.

Dirty and old car. Grose service ! Budget will be last option ever to check next time !

We chose to pick up the car at the Rome train station, which was very convenient. After completing the paperwork, a shuttle took us to the pick-up location. The staff was very efficient, and there was no waiting.

They provided a detailed explanation of car usage and return instructions, and also promoted their own insurance.

Deposit was not refunded

1. The processing office is not located in the parking lot, and no one informed us. 2. The processing time took up to three hours! 3. We were told the reserved Mercedes A-Class or equivalent was unavailable, and only a Mini was available. We didn’t accept it, and they recommended a higher-class Hyundai SUV (forgot the model, a mid-size SUV), which was much more expensive (double the price). We repeatedly asked if there were other options, but ended up having to upgrade at a higher cost. Very poor experience! We booked well in advance and insisted to customer service that our requirements be met, but the outcome was disappointing! What’s the point of choosing a model upfront if this happens? In Vienna, our car was switched to a Volvo, which we could accept. A Mini is hard to drive and too small; it couldn't hold our luggage. Italian service is far worse than Vienna's! 4. Everything else went smoothly.

The pick-up location and the paperwork location are different, and the order doesn't provide the paperwork address. The staff at the parking lot were extremely unhelpful. The return location wasn't given in detail; the map points to the main road.

Easy pick-up and return, good service.