Couldn't have been better.

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

The car pickup process was very convenient and the procedures were simple.

I’ve mentioned this twice already in my chats with your online customer service.

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.