The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts.
The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great.
The car was in great condition and I was able to cover almost 3000km within 6 days in confort.
The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price.
I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that.
This was my first time with Atlas, I will definitely use this again and recommend it to others.
“Very BAD with Atlas and good with easyrentcars.com”
About Atlas:6.3/10
When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.
About QEEQ:8.0/10
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Customer Service
a bit inconvenient as i needed to register toll payment online
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