As always a great service, Allison was great accommodating my family in a good vehicle. Joe always with a big smile and ready to help us and to get us going fast.
Terrible.
We wait for more then 30 minutes on the airport to take the Van.
When we arrived at the counter to take the car, they try to sell me insurance, I said I didn’t want and they said it was mandatory.
I asked to cancel my booking they said ok, but they didn't give me any confirmation, I asked for just one email for confirmation and they said they couldn’t send. I tried to make a recording of the girl telling me that the booking was canceled, but she didn't want to talk, which makes me think they didn't cancel.
I need to took an uber to the hotel and lost 2 hours.
“Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!”
About Easirent:7.0/10
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service.
In contrast the drop off could not have been easier!
The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS
Registration attendant was rude and very pushy. Used fear tactics to intimidate clients to purchase excessive insurance. Did not give us clear directions as to where the car was on the lot. He seemed disgruntled due to the fact that we did not use his upgrades. Not good business. I am a seasoned business traveler and will not use your rental agency again. When we received the car the interior windows were dirty and parking tickets from your last client were still in the window.
About QEEQ:8.0/10
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Customer Service
Shuttle from MCO took awhile to arrive
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