The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS
“Easirent is off my list, Eastrentcars isn't but my level of confidence in them isn't what it used to”
About Easirent:3.3/10
The place was understaffed
Car wasn't clean, only tank full
hardly any automation, diagram of car on a flip chart and a signature asked
no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue
same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later.
staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there
worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor.
worst was wheels were all different make/model with one with a different specification ( see photos)
the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.
Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.
“Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!”
About Easirent:7.0/10
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service.
In contrast the drop off could not have been easier!
The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.
Registration attendant was rude and very pushy. Used fear tactics to intimidate clients to purchase excessive insurance. Did not give us clear directions as to where the car was on the lot. He seemed disgruntled due to the fact that we did not use his upgrades. Not good business. I am a seasoned business traveler and will not use your rental agency again. When we received the car the interior windows were dirty and parking tickets from your last client were still in the window.
About QEEQ:8.0/10
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The worst rental experience of my life.
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