Great car and a quick handling service when we get the car. But it was a shame that when the car was returned, the petrol meter was broken and that the lady of the rental company did not believe that the tank was full. She didn't want to see the receipt, while the gas station is across the street from this rental company. It still feels annoying how the handing went. I had to go back to the station to refuel the tank so that it overflowed ;-(
“Tons of hidden charges resulting in us walking away without a car, we spent less on taxis!!”
About SURPRICE RENT A CAR:2.0/10
We did get to take the car we booked. Hidden charges galore totally more than €200 at SURPRICE, charge for collection after 8pm, they wouldn’t release car without their insurance even though we had separate cover for a year, didn’t except AMEC and wanted to charge for second driver in order to use a second persons card. Addition changes for toll road machine. Stead clear of this company
About QEEQ:8.0/10
Booking was easy but will think twice next time and go with one of the more we’ll known car rental companies
The car was very basic. Collection was long, we had to pay for a toll road box in the car and they held my credt card details incase there was any damage they could take up to €1500 which was a worry as my card was empty for my holiday. Also we took out insurance with another company which they told us was not really the right thing to do. The car had alot of marks and scratches and we was told we will be charged for any imperfection no matter how small. On the third day the engine management light, anti skid break and exclamation warning lights all came on. I contacted them and emailed images they said 'oh don't worry as the lights are yellow its ok if they change to red then they will collect it and we will have to go to the office by taxi and get another car" so it was a worry to be driving it with all the lights on. The whole experience was not nice, I would never use this company again.
Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier.
So when we actually arrived, they were not quite happy.
Still, we got the car.
But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card.
Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.
the car was perfect for the two of us, we were pleased with it for a small car very comfortable, it was not clean inside or out, apart from that happy with the car, the only issue I have is the drop off was not clear on my booking papers it said drop off at airport the shuttle driver said to park the car at car park 1 and pointed out where to park, it was not clear on papers from rental desk where to return car it gave a map of location but no return details, this needs to be made clearer, we would use this company again.
About QEEQ:8.0/10
dont know about the price drop but were happy with the price paid, booking was easy, will use this site again, thankyou
Very friendly, helpful shuttle bus drivers, lovely friendly guy at the desk, no fuss, no trying to sell extras. Good straightforward service
About QEEQ:10.0/10
All easy
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Returning the car was disappointing
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