Counter staff exceeded expectations - 10 point for Optimo Rent in Trieste airport thanks to her. Car Fiat500L wasn't what we booked(Ford focus) but it has more space in rear seat. And after temporary made modification we got lugged easily to car.Engine power in Italy was little too smooth.
Great value. Was a little hard to find staff in the parking lot and on check out we had to highlight several more scratches and dirt on the car but this was not too problematic. Giving it back went quite smoothly.
Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.
It was nice service except that they tried and did sell a washing service which I never had in my previous bookings
About QEEQ:10.0/10
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